Zomato CEO Deepinder Goyal announces company’s first AI product, Nugget

Zomato CEO Deepinder Goyal introduced Nugget, an AI-powered customer support platform designed to handle up to 80% of customer queries autonomously. Nugget, developed over three years and processing over 15 million monthly interactions, supports Zomato’s various services. Now available globally, the platform offers seamless automation, customization, and integration with existing tools, driving significant business adoption.

​Zomato CEO Deepinder Goyal introduced Nugget, an AI-powered customer support platform designed to handle up to 80% of customer queries autonomously. Nugget, developed over three years and processing over 15 million monthly interactions, supports Zomato’s various services. Now available globally, the platform offers seamless automation, customization, and integration with existing tools, driving significant business adoption.