Family denied flight, court orders airline & travel agency to pay Rs 1.2L

A family of three, denied boarding a British Airways flight to the US due to a payment issue, won compensation of Rs 1.2 lakh in a consumer court. Despite paying over Rs 3 lakh for tickets via the travel agency CheapOair, their booking was suspended without notification. The court held both the airline and agency accountable for negligence and harassment.

​A family of three, denied boarding a British Airways flight to the US due to a payment issue, won compensation of Rs 1.2 lakh in a consumer court. Despite paying over Rs 3 lakh for tickets via the travel agency CheapOair, their booking was suspended without notification. The court held both the airline and agency accountable for negligence and harassment.